Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
1. Order Processing
1.1 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Personalized or customized items may take additional processing time, which will be clearly indicated on the product page.
1.2 Order Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase. When your order has been shipped, you will receive a second email containing your tracking number and a link to track your package online.
2. Shipping Coverage
We offer shipping services to domestic and international destinations. Shipping times and fees may vary depending on the destination and selected shipping method.
3. Shipping Methods and Estimated Delivery Times
3.1 Domestic Shipping
Estimated Delivery: 3–7 business days.
Service Details: Orders are shipped via trusted carriers such as DHL, FedEx, UPS, or local postal services. Tracking information will be provided via email once your order is dispatched.
3.2 International Shipping
Estimated Delivery: 7–21 business days.
Service Details: International shipments may be subject to customs clearance and additional handling times. We work with reliable carriers to ensure safe delivery, and tracking information will be provided when available.
Please note that delivery delays may occasionally occur due to customs, weather, or other unforeseen circumstances.
4. Shipping Fees
4.1 Domestic Shipping Fees
- Orders under $50: A flat shipping fee of $8 will be applied.
- Orders $50 or more: Enjoy free standard shipping.
4.2 International Shipping Fees
Shipping charges for international orders will be calculated at checkout. Customers are responsible for any customs, duties, and taxes applied to the order.
5. Package Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the delivery status of your package through the carrier’s official website.
6. Shipping Delays and Issues
6.1 Delays
While we strive for timely delivery, delays may occur due to factors beyond our control, such as inclement weather, carrier issues, or customs delays.
6.2 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and a description of the issue. We will work with the carrier to investigate and, if necessary, provide a replacement or refund.
7. Customs, Duties, and Taxes
We are not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
8. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our shipping services indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions about shipping, please contact our customer service team at [email protected]. We are here to assist you and ensure a smooth shipping experience.